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Buy securely. Book of the Month. Authors Tim Winton Sarah J. Top Pick. Solving Problems in Technical Communication collects the latest research and theory in the field and applies it to real-world problems faced by practitioners—problems involving ethics, intercultural communication, new media, and other areas that determine the boundaries of the discipline. The book is structured in four parts, offering an overview of the field, situating it historically and culturally, reviewing various theoretical approaches to technical communication, and examining how the field can be advanced by drawing on diverse perspectives.

Timely, informed, and practical, Solving Problems in Technical Communication will be an essential tool for undergraduates and graduate students as they begin the transition from classroom to career. Stanley Dicks develops a heuristic that looks very similar to the traditional composing process taught by college composition instructors but with a stronger focus on user interaction and putting the document to use in the world through the steps of production and dissemination. Among all the chapters in this section, though, two in particular stand out.

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His heuristic tries to cover a range of methodologies, including building systems that anticipate audience needs and systems that help the technical communicator adapt to audience feedback Each chapter in this section addresses knowledge that technical communicators need in relation to a specific topic, which makes the chapters effective starting points for introductory courses.

Burnett, Andrew Cooper, and Candice A. A few chapters stand out in this section, including Ann M. Blakeslee and Gerald J. While this chapter certainly offers a helpful depiction of how practitioners use writing in their daily work, it is probably more informative as an example of how to construct a study that could contribute to the understanding of the field.

At the same time, she is able to cover a wide range of topics from defining new media, to discussing single sourcing and gaming, to arguing that technology use is rhetorical. Her heuristic is useful and straightforward if a little simple: effectively, it is a series of questions based on the traditional rhetorical triangle of author, text, and audience. While they might not help direct a true beginner, the questions do serve as a good measuring stick for projects in progress. Overall, Solving Problems in Technical Communication achieves its goal of providing a comprehensive overview of concerns for a diverse audience of technical communication learners.

Its heuristics consistently offer useful guides to reflective practice. For students, this book could easily become a valued piece of reference material that manages to act as both a jumping-off point for conceptualizing the theory of the field and a guide as new projects arise. Johndan Johnson-Eilola is professor of communication and media at Clarkson University.

A Review of Solving Problems in Technical Communication | enculturation

Selber, of Central Works in Technical Communication. Stuart A.

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Selber is associate professor of English at Penn State. Solving Problems in Technical Communication.